Self Storage South Kensington Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage South Kensington provides storage services, including services connected with collection, delivery and cooperation with removal companies operating in our service area. By placing a booking, using our facilities, or arranging storage with or through us, you agree to be bound by these Terms and Conditions.
These terms apply to all customers, whether private individuals or business users, unless we expressly agree otherwise in a written agreement signed on our behalf.
1. Definitions
In these Terms and Conditions the following expressions have the meanings set out below.
Customer means the person, company or organisation who enters into an agreement with us for the provision of storage or related services.
Unit means any storage unit, container, room or designated storage space allocated to you.
Goods means any items that you bring to the facility or arrange to be brought to the facility for storage.
Facility means the self storage premises and any associated areas, including loading bays, access routes, parking areas and reception.
Removal company means any third-party removal, transport or logistics provider that you instruct, or that is instructed on your behalf, to move Goods to or from the Facility.
Agreement means the contract between you and us, incorporating these Terms and Conditions and any written quotation or booking confirmation we issue.
2. Booking Process
2.1 You may request storage services by completing a booking form, agreeing a quotation, or otherwise confirming to us that you wish to proceed. A booking is not confirmed until we issue a written or electronic confirmation or provide you with access details for a Unit.
2.2 When making a booking, you must provide accurate and complete information, including your full name, address, invoicing details, anticipated duration of storage, and the approximate nature and volume of Goods to be stored. You must promptly update us if any of this information changes.
2.3 We reserve the right to refuse any booking at our discretion, including where we reasonably believe that your proposed use of the Facility or the Goods you intend to store may breach these Terms and Conditions or any applicable law.
2.4 If you intend to use a removal company to transport Goods to or from the Facility, you remain responsible for coordinating the timing of collection and delivery with us and with the removal company. We do not accept any liability for the actions, omissions or availability of any removal company you choose.
3. Commencement and Duration
3.1 Your Agreement starts on the earlier of the date you first gain access to the Unit or the start date specified in our booking confirmation.
3.2 Storage is provided on a periodic basis, usually weekly or monthly, as set out in your quotation or booking confirmation. The Agreement continues until terminated in accordance with these Terms and Conditions.
4. Access to the Facility and Units
4.1 Access hours and procedures will be communicated to you when your booking is confirmed. We may vary access hours for operational, safety or security reasons, and will give reasonable notice of any material changes where possible.
4.2 You are responsible for ensuring that you, your authorised representatives, and any removal company engaged by you comply with our access rules, health and safety requirements and any site signage or instructions issued by our staff.
4.3 We may require proof of identity and evidence of your authority to access a Unit at any time. We may refuse access where we reasonably believe that a person is not authorised, is under the influence of alcohol or drugs, or may present a risk to safety, security or the proper operation of the Facility.
4.4 You must keep any keys, access codes or fobs for your Unit secure and confidential. You are responsible for all persons who gain access using your credentials. You must notify us immediately if you suspect that your security details have been compromised.
5. Payments and Charges
5.1 Storage fees and any additional charges will be specified in your quotation or booking confirmation. All charges are payable in advance for the agreed period, unless we agree otherwise in writing.
5.2 We accept payment by the methods notified to you at the time of booking or as displayed at the Facility. You authorise us to collect recurring payments where you provide ongoing payment details, and you must ensure that sufficient funds or credit are available.
5.3 All amounts are stated exclusive of any applicable taxes unless otherwise indicated. You are responsible for any taxes or duties applicable to the storage or handling of your Goods.
5.4 If you fail to make any payment on the due date, we may charge interest on the overdue amount at the statutory rate and may charge administrative fees for reminders and collection costs. We may also, after giving reasonable notice, restrict access to your Unit until full payment is received.
5.5 Where storage is part of a wider service involving a removal company, our charges relate only to the storage and any services expressly stated as being provided by us. You must settle any separate charges due to the removal company directly with that company, unless we have expressly agreed a combined invoicing arrangement.
6. Security Deposit
6.1 We may require a security deposit as a condition of providing storage. The amount and conditions of retention will be set out in your booking confirmation.
6.2 We may apply the deposit towards any unpaid charges, repair of damage to the Unit or Facility caused by you, your visitors, or any removal company acting on your instructions, and towards the cost of removing any abandoned Goods or waste.
6.3 Any remaining balance of the deposit will be returned to you following the end of the Agreement and once you have vacated the Unit, removed all Goods and complied with all your obligations, usually within a reasonable period.
7. Cancellations and Amendments
7.1 You may cancel your booking before the start date by giving us written or electronic notice. Any specific cancellation terms provided in your quotation or booking confirmation will apply, including any applicable cancellation charges.
7.2 Where no specific cancellation terms are stated, if you cancel more than 7 days before the start date, we will refund any pre-paid storage fees less any reasonable administrative costs. If you cancel within 7 days of the start date, we may retain up to one full storage period’s charges as a cancellation fee.
7.3 If you need to amend your booking, including changing the Unit size, duration of storage, or move-in or move-out dates, you must contact us as soon as possible. All amendments are subject to availability and may result in revised charges. We are not responsible for any charges imposed by a removal company as a result of cancellation or amendment of your storage booking.
7.4 We may cancel your booking or terminate the Agreement with immediate effect where you breach these Terms and Conditions, fail to make due payments, provide false information, or where we reasonably believe that your use of the Facility may compromise safety, security or compliance with law.
8. Use of the Unit and Prohibited Goods
8.1 Units are provided solely for the storage of Goods and may not be used for residential purposes, as an office, for manufacturing, or for carrying out any business involving customers attending the Facility without our prior written consent.
8.2 You must not store in the Facility any items that are illegal, perishable, live animals, plants, combustible or flammable materials, explosives, firearms, ammunition, chemicals, hazardous or toxic substances, waste or any items that may cause nuisance, damage or risk to persons, property or the environment.
8.3 You are responsible for ensuring that your Goods are properly packed and protected against damage, damp, dust and other risks common to storage. We do not guarantee that any Unit is suitable for the storage of specific types of Goods unless we have expressly confirmed this in writing.
8.4 You must not affix anything to the walls, floor or ceiling of the Unit, make any alterations to the Unit, or install any equipment, fixtures or fittings without our prior written approval.
9. Waste Regulations and Cleanliness
9.1 You are responsible for keeping your Unit clean and in good condition. You must not leave waste, packaging, pallets or unwanted items in corridors, loading bays, car parks or any common areas of the Facility.
9.2 All waste must be removed from the Facility by you or your removal company, in compliance with applicable waste regulations. You must not place commercial or bulky waste in any general waste or recycling containers at the Facility unless we have expressly agreed a chargeable disposal service.
9.3 You must not store or dispose of any hazardous waste at the Facility. If we discover waste or items left in your Unit or the Facility following the end of your Agreement, we may arrange for their removal and disposal and charge you the full cost, including any specialist waste handling charges and administrative fees.
9.4 We reserve the right to carry out reasonable inspections of common areas and, where necessary and lawful, to access Units to address any urgent health, safety, environmental or security concern, including suspected breaches of waste regulations.
10. Insurance and Risk
10.1 You acknowledge that storage of Goods is at your own risk. You are strongly advised, and may be required, to maintain adequate insurance cover for the full replacement value of your Goods while they are stored at the Facility and in transit with any removal company.
10.2 Unless expressly agreed in writing, we do not arrange insurance on your behalf and our charges do not include insurance for your Goods. It is your responsibility to obtain and maintain appropriate insurance cover.
11. Our Liability
11.1 We will provide the Facility and services with reasonable skill and care. However, to the fullest extent permitted by law, we exclude all implied warranties and conditions relating to the Facility, the Units, and any services we provide.
11.2 We are not liable for any loss, damage or deterioration of Goods arising from your failure to pack or protect items properly, any inherent defect in the Goods, atmospheric or environmental conditions within the normal range for such facilities, or any act or omission of a removal company or any other third party.
11.3 We are not liable for any loss of profits, loss of business, loss of data or any indirect, consequential or economic loss arising out of or in connection with the Agreement, whether in contract, tort or otherwise, even if foreseeable.
11.4 Our total liability for any claim arising out of or in connection with the Agreement, whether in contract, tort or otherwise, shall be limited to the lower of the amount of fees actually paid by you to us in the 12 months preceding the event giving rise to the claim and any specific liability cap stated in your booking confirmation. Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
12. Indemnity
12.1 You agree to indemnify and keep us indemnified against all claims, costs, losses, damages and expenses arising from your breach of these Terms and Conditions, your use of the Facility, any damage caused to the Facility or to third-party property, and any claim by a third party (including any removal company) resulting from your actions or omissions.
13. Termination and Vacating the Unit
13.1 You may terminate the Agreement by giving us the notice period specified in your booking confirmation or, where none is specified, by giving at least 14 days written notice ending on the last day of a charging period.
13.2 On termination, you must remove all Goods from the Unit and the Facility, leave the Unit clean and free of waste, and return any keys, fobs or access devices provided to you.
13.3 If you fail to collect your Goods or to vacate the Unit at the end of the Agreement, we may charge you additional storage fees at our then-current rates and may, after giving reasonable notice, exercise any rights we have under law to deal with uncollected Goods, which may include sale or disposal to recover unpaid charges and costs.
14. Personal Data
14.1 We will process personal data about you in connection with the provision of storage services, administration of your account, and for security and regulatory purposes. We will do so in accordance with applicable data protection laws and any privacy information we provide to you.
15. Changes to Terms and Conditions
15.1 We may amend these Terms and Conditions from time to time to reflect changes in law, industry practice or our operational requirements. Where changes materially affect your existing Agreement, we will give you reasonable notice. Continued use of the Facility after such notice will constitute acceptance of the amended terms.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
17. General
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
17.3 You may not assign or transfer your rights or obligations under the Agreement without our prior written consent. We may assign or transfer our rights and obligations at any time, provided this does not materially affect your rights under the Agreement.
17.4 These Terms and Conditions, together with any written quotation or booking confirmation issued by us, set out the entire agreement between you and us in relation to the provision of storage services and supersede any prior understandings, representations or agreements, whether written or oral.
